CEO, Travel Counsellors
“We care” replies Steve Byrne when asked what separates Travel Counsellors from other travel companies. In 2014, he led a management buyout of the business, which provides a platform to enable its network of independent franchise owners to provide bespoke holidays and business travel for clients. The business has grown each year since the buyout and in 2018 Steve led a secondary buy out as he looks to scale the business further.
Steve’s commitment to innovation and continuous improvement has driven Travel Counsellors’ success. A £6 million annual spend on technology has produced a fully integrated technology platform that enables its travel counsellors to create tailor-made itineraries for customers from the comfort of their own home and a ‘myTC’ app that gives customers access to travel documents, itineraries and a personal line to a Travel Counsellor.
Travel Counsellors goes the extra mile for its customers and its people like and the platform enables a strong community amongst its people. Flexible working is encouraged across the whole business and employees are given three days of paid time to volunteer with causes of their choice.
In addition to customer and people support, Travel Counsellors aims to commit the equivalent of one per cent of profits in time or money to community-based causes, including sustainable tourism.