Founder and CEO, LIV Group
Spurred by the current housing crisis, LIV Group is trying to disrupt the private rented sector and create positive change. LIV is a specialist consultancy and management operator for the build-to-rent sector, working with developers and funders across the UK to create privately rented homes.
Graham Bates, Founder and CEO of LIV, is breaking the mould by developing communities rather than just renting property. LIV’s focus is primarily on customer experience, how residents want to feel in their apartments and overall living environments. To aid this, the firm has developed an app that provides access to LIV’s customer service platform – making contact with the team easy if there are any issues with a property.
This philosophy of prioritising the customer has clearly worked well for LIV – the company has won major institutional mandates over the past three years, and now has 120 staff. It is now recognised as the market leading operator brand in the build to rent sector.
When asked for his key piece of business advice, Graham responds: “Don’t hold back until everything is perfect. Just get on with it and keep striving to be better every day.”