A telecoms provider of line rental, broadband, mobile and telephone systems to more than 80,000 UK businesses, Chess counts BT as one of their main competitors. It has become known for its fast expansion though acquisition, having acquired more than 80 companies to date.
David attributes a large part of his success to his company’s culture. In the B2B telecoms business, he says that good customer service can make the difference in winning new business and driving growth. For David, good customer service stems from a positive working environment, and David’s commitment to employee interaction and leadership is second to none.
He meets all new employees personally, explaining the working culture, and holds a CEO lunch every month for any employee to discuss issues within the business. Happiness training – which David developed as part of his work with the Prince’s Trust – is another signature tool Chess uses to ensure their employees visualise winning as a daily occurrence.
As a result, the company has been named one of the UK’s 100 Best Companies to Work For for the last seven years. It has also been listed as one of The Sunday Times Fastest Growing Companies in the UK.
David’s care for community extends beyond Chess; he is an active supporter of The Prince’s Trust, acting as Chairman of their North West Development Committee and is a trustee for Active Cheshire, a charity dedicated to local health and exercise.